Shipping policy

KEMP EZEKIEL CALVIN

Thank you for shopping with KEMP EZEKIEL CALVIN. We strive to provide standardized, secure, and efficient shipping services for all customers. Specializing in bag and luggage products, we adhere to strict packaging and logistics standards to ensure every order is delivered accurately, safely, and in intact cosmetic and functional condition within the scheduled shipping cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) immediately after your order confirmation is received by our system. During the processing period, our team completes order verification, product quality inspection, accessory checking, and professional anti-collision packaging tailored for luggage and bag goods to prevent structural damage or surface scratches during transportation.

2. Shipping Rates and Delivery Estimates

Final shipping fees for your purchase are automatically calculated and clearly displayed on the checkout page before payment submission, based on the actual volume, weight, packaging specifications and shipping destination of your ordered bag and luggage products.

Estimated delivery times:

Standard Shipping: 15 business days

All stated delivery times are estimated values and are not guaranteed delivery dates. Actual delivery schedules may fluctuate due to third-party carrier operational delays, customs clearance review progress, severe weather disturbances, regional logistical resource constraints, and official public holidays that are beyond our independent control.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our warehouse and officially shipped, you will receive an automated shipment confirmation email from our system. This email contains complete and exclusive tracking numbers, official carrier links, and detailed logistics inquiry information for your parcel.

Tracking details typically become available within 24-48 hours after shipment. This short delay is due to the unified data synchronization mechanism of logistics providers, and real-time transit information will be updated automatically once the system uploads parcel data.

4. Incorrect Address Disclaimer

Customers are solely responsible for confirming the accuracy, completeness and validity of the shipping address, postal code, recipient name and reserved contact number at the checkout stage. Please double-check all information carefully to avoid delivery errors, returns or lost parcels.

KEMP EZEKIEL CALVIN shall not bear any responsibility for delivery failures or mis-deliveries caused by incorrect, incomplete or falsely submitted address information by customers. If the package is returned to our warehouse due to address errors, invalid recipient information or unsuccessful delivery, the customer shall bear all generated reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:

If you fail to receive your package and confirm it is lost in transit, please submit a formal inquiry to our customer support team within 7 days of the scheduled expected delivery date. Please provide your valid order number and relevant logistics records to assist us in launching a comprehensive carrier investigation.

Damaged Items:

If your luggage or bag products arrive with structural deformation, surface damage, broken accessories or defective parts upon receipt, please contact our support team within 48 hours of delivery. You are required to provide original and unedited clear photos or short videos of the damaged items and complete outer packaging. Our professional after-sales team will verify the situation strictly and provide targeted solutions to resolve the issue as quickly and reasonably as possible.

6. Luggage and Bag Care & Usage Notice

All of our bag and luggage products are manufactured in compliance with industry quality standards and are designed for daily storage, outdoor travel and conventional use. Customers shall use, clean, maintain and store the products in accordance with daily reasonable usage norms. KEMP EZEKIEL CALVIN will not be liable for product damage, functional failure or cosmetic abrasion caused by improper storage, excessive loading, violent handling, unauthorized disassembly and modification, or other artificial misuse and improper operation.

7. International Shipping and Customs Notice

For all cross-border international shipping orders, local customs authorities of the destination country may levy customs duties, import tariffs, handling fees and other related official taxes according to local trade policies and regulatory requirements. All these additional charges are independently borne by the customer and are not included in the product unit price and standard shipping fees paid during checkout.

We will provide complete official customs declaration documents as required to assist customers in completing customs clearance procedures smoothly.

8. Contact Information

If you have any questions, suggestions or disputes regarding this Shipping Policy, order processing progress, logistics tracking, delivery exceptions and after-sales issues, please feel free to contact us through the following methods:

Company Name: KEMP EZEKIEL CALVIN

Phone number: +1 404-903-5444

Email: info@nanoelectro.shop

Physical address: 3350 NW 71st St, Coconut Creek, FL 33073, United States